"Hospitable Healthcare" by Stowe Shoemaker and Peter Yesawich is an insightful exploration into integrating hospitality principles into the healthcare environment. Leveraging their extensive experience in both the hospitality and healthcare industries, these renowned authors provide a comprehensive guide on enhancing patient and family satisfaction through improved service quality.
This paperback edition synthesizes various best practices from successful healthcare facilities worldwide, offering practical strategies to healthcare administrators, professionals, and those aspiring to revolutionize patient care. With a focus on the transformation of the patient experience, the book identifies key areas where hospitality techniques can be effectively integrated to foster a more welcoming and comforting healthcare environment.
Readers will appreciate the expanse of case studies and examples that bring the theoretical concepts to life, alongside evaluations of current healthcare systems and suggestions for innovation and implementation. "Hospitable Healthcare" is an essential resource for anyone passionate about the evolution of patient-centric care.