The introduction of electronic banking into the banking sector is to bring customer satisfaction thereby enhancing the bank's' profitability. Compared to ordinary banking system electronic banking is providing the competitive advantage by lowering the cost and providing best satisfaction of customer needs. But unless this technology curtails certain risk that comes along with it, there would not be the requisite increase in customer satisfaction over the traditional bank branches and customer may perceive it as the same as different branches rather than a new means of delivery channels. The benefit of e-banking from customer point of view is convenience to access account 24/7, that is, access is not limited to banking operation hours and available around the clock, wherever the customer's located on the other side people are generally shy of use of these services because of the perceived risk of failure, complexity and security. The legal issues of Internet banking in India must be taken more seriously by all stakeholders especially the Indian banks. However, better results cannot be achieved till cyber security requirements made mandatory on the part of Indian banks. The book is designed for individual who have Law, banking students & professional or equivalent to a bachelor's degree in management and banking competitive exams.
The introduction of electronic banking into the banking sector is to bring customer satisfaction thereby enhancing the bank's' profitability. Compared to ordinary banking system electronic banking is providing the competitive advantage by lowering the cost and providing best satisfaction of customer needs. But unless this technology curtails certain risk that comes along with it, there would not be the requisite increase in customer satisfaction over the traditional bank branches and customer may perceive it as the same as different branches rather than a new means of delivery channels. The benefit of e-banking from customer point of view is convenience to access account 24/7, that is, access is not limited to banking operation hours and available around the clock, wherever the customer's located on the other side people are generally shy of use of these services because of the perceived risk of failure, complexity and security. The legal issues of Internet banking in India must be taken more seriously by all stakeholders especially the Indian banks. However, better results cannot be achieved till cyber security requirements made mandatory on the part of Indian banks. The book is designed for individual who have Law, banking students & professional or equivalent to a bachelor's degree in management and banking competitive exams.
