GBR: a perfect platform for ‘Putting Passengers First’

Change is on the horizon with Great British Railways. PHILIP HAIGH advocates a national campaign to ensure it delivers for customers, but he also warns not to expect change overnight

If there’s one thing Great British Railways must bring, it’s long-term certainty. Yet that’s the one thing GBR cannot bring. It is (or will be) a government creation. And what ministers create, they can discard. Ask the Strategic Rail Authority. But you can build towards it. And you start by fixing the immediate problems, the biggest of which is industrial relations at train operators. It’s an area in which Transport Secretary Louise Haigh has moved further compared with her predecessor, Conservative Mark Harper, by talking directly with trade unions and resolving the drivers‘ dispute. She also quickly called in train operators, and saw their managing directors with their Network Rail opposite numbers. Some insiders suggest she was surprised to hear how much NR was contributing to overall poor performance. But…

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RAIL (Digital) - 1 Issue, Issue 1019

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