‘Little things’ make it even Greater Anglia

After coming so close last year, Greater Anglia has once again taken top spot at RAIL’S National Rail Awards. RICHARD WILCOCK finds out why

What makes an excellent train operating company on today’s railway? It’s more than just the service it provides. It’s more than just the trains it runs. While these two things are fundamental, an excellent train operating company (TOC) in 2024 is also a forward-thinking and customer-focused company that places the community it serves at the heart of what it does. Delivering this is a challenge for all passenger operators - year in, year out. However, one TOC has been doing this better and more consistently than most. Greater Anglia, named Passenger Operator of the Year 2024 at RAIL’s National Rail Awards, has also improved in many of the key areas where operators are measured. Its success is testament to planning and focus in a challenging environment, alongside a commitment to…

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RAIL (Digital) - 1 Issue, Issue 1019

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