Alex Robertson Opinion Engage the passengers in railway decision-making

The King’s Speech brings the creation of Great British Railways (GBR) one step closer. There is much to be welcomed about GBR - a body that will co-ordinate infrastructure and service delivery, align industry incentives, and provide a ‘guiding mind’ function that facilitates a more efficient and reliable railway. All highly desirable things. GBR Transition Team leader (and Network Rail Chief Executive) Andrew Haines has also repeatedly acknowledged that rail reform cannot just be about changing organisational structures. It is also about cultural change - the culture of GBR will need to be different to Network Rail. From Transport Focus’s perspective, the key to this will be to ensure that the customer is at the heart of GBR and its decisions. This starts with a good understanding of what passengers…

You're reading a preview of

RAIL (Digital) - 1 Issue, Issue 1022

DiscountMags is a licensed distributor (not a publisher) of the above content and Publication through Zinio LLC. Accordingly, we have no editorial control over the Publications. Any opinions, advice, statements, services, offers or other information or content expressed or made available by third parties, including those made in Publications offered on our website, are those of the respective author(s) or publisher(s) and not of DiscountMags. DiscountMags does not guarantee the accuracy, completeness, truthfulness, or usefulness of all or any portion of any publication or any services or offers made by third parties, nor will we be liable for any loss or damage caused by your reliance on information contained in any Publication, or your use of services offered, or your acceptance of any offers made through the Service or the Publications. For content removal requests, please contact Zinio.