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RAIL (Digital)

RAIL (Digital)

1 Issue, Issue 1022

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ScotRail cuts opening hours at 54 ticket offices

Opening hours at 54 ScotRail-operated ticket offices are set to be reduced in 2025. The operator says the changes are being made to deliver more viable customer support at stations, with hours also set to be extended at 12 stations and remain the same at 77 others. The plans, described by the RMT union as “closure by stealth”, represent a scaled-down version of a proposal (paused in 2022) to close three ticket offices and reduce opening hours at 117 others. ScotRail has also said no ticket offices will close in its new proposals. The 2022 proposal to close Cartsdyke, Clydebank and Woodhall ticket offices has since been withdrawn. Figures published by ScotRail showed that 43% of its tickets are now bought online, compared with 5% ten years ago. Station sales…
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RAIL (Digital) - 1 Issue, Issue 1022

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