Minor inconveniences could all add up…

In RAIL’s latest undercover assessment of how the railway treats its passengers, we ramble around popular Midlands destinations with five different train operators. Does the railway deliver?

For this mystery shopper, RAIL examines the network in the heart of England, with a plan to visit some popular destinations: Leamington Spa, Stratford-upon Avon, Hereford and Shrewsbury. All have plenty of attractions for the leisure traveller or tourist. But how well does the railway deliver passengers to these destinations? A West Midlands Day Ranger covers these towns, plus a host of others. Priced at £34.00, it covers a wide area - use it enough, and it’s good value. However, references on the National Rail website suggested it would cost £31.70 - so that’s not a great start! This Rover ticket can take you as far north as Crewe (via the Trent Valley as well as directly from Wolverhampton and over the Cannock Chase line), and south to Northampton. Its…

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RAIL (Digital) - 1 Issue, Issue 1027

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