IS YOUR JOB DEAD?

Will the cloud replace existing IT roles just as automated phone systems replaced operators? Simon Brew investigates whether the long list of virtual threats could have a real impact

Simon Brew

There’s a chance that you haven’t heard of a firm called NCR. There’s no reason why you should have, apart from the fact that it’s a worldwide organisation, with a strong UK presence – and one that you’ve more than likely interacted with this week. Or, to be more precise, you’ve interacted with one of the 100,000 self-service kiosk terminals that it has so far installed around the world. The company estimates that those terminals are responsible for processing around 14 million transactions a day – transactions that used to be processed by human beings. NCR boasts self-service kiosks in supermarkets, cinemas, petrol stations, stadiums and airports. “Don’t add cashiers when you have peak levels of traffic,” it urges. “Self-service kiosks can fully replace cashiers, saving thousands of pounds every year.” They…

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PC Pro (Digital) - 1 Issue, July 2015

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