The crisis of trust and how to solve it

In an interview with I by IMD, Ros Taylor, author of ‘The Future of Trust’, explores how the nebulous nature of globalization has fractured trust in institutions and triggered a renaissance of faith in the individual.

I by IMD: What has caused today’s crisis of trust? RT: There have been many crises of trust in the past, so this is not unprecedented. However, the way it's playing out is new. Globalization means that, as an individual, you need to trust many more companies, institutions, and people than you did before because your contacts with the outside world are multiplied and spread geographically and culturally wider. You have to trust things you have never seen and may only have a very abstract idea about. That is a characteristic of the 20th century and the beginning of the 21st century. There is an increasing number of institutional bodies we need to trust to go about our daily lives – institutions we cannot fully understand. There is a backlash…

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I by IMD (Digital) - 1 Issue, 17. March 2025

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