- Company cultures that unwittingly discourage excellent customer service.
- Employees torn between following policy or serving the customer.
- Cost reduction efforts that actually increase the cost of service.
- Poor products and services that make it impossible to satisfy customers.
- Bad habits that make it difficult to listen to customers' needs.
Book
Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service
by Jeff Toister
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Paperback
$14.95
- Company cultures that unwittingly discourage excellent customer service.
- Employees torn between following policy or serving the customer.
- Cost reduction efforts that actually increase the cost of service.
- Poor products and services that make it impossible to satisfy customers.
- Bad habits that make it difficult to listen to customers' needs.
Paperback
$14.95