SABER ADAPTARSE A LAS DEMANDAS DE LOS CLIENTES

La puesta en marcha de distintas estrategias está elevando la satisfacción de los clientes de SEAT.

FUENTE: INFORME 2016 DE SEAT.

49% de reducción de las reclamaciones de clientes en el periodo 2012-2016 Reclamaciones/1.000 clientes CLIENTES MÁS SATISFECHOS El Índice de Satisfacción del Cliente (Costumer Satisfaction Survey) de SEAT en las áreas de venta y postventa creció un 16% y un 16,3%, respectivamente, entre 2012 y 206. SEAT ha invertido 12,3 millones de euros en calidad en el periodo 2012-1016 Índice de Satisfacción del Cliente en postventa Índice de Satisfacción del Cliente en ventas…

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Emprendedores (Digital) - 1 Issue, Noviembre 2017

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