If you have worked for any length of time, no doubt you've noticed that navigating office climate and culture may command more energy than the actual work at times. Why are some office cultures humming along like a beautiful symphony, while other work environments feel like pulling teeth (pun intended) just to get things done? Why are some people so pleasant to be around, while we might prefer a root canal over talking to others? Emotional Intelligence. Does your practice and people have it?
Emotional Intelligence is the capability of individuals to recognize their own emotions and those of others, discern between different feelings and label them appropriately, use emotional information to guide thinking and behavior, and manage and/or adjust emotions to adapt to environments or achieve one's goal(s). Frequently, Emotional Intelligence is more of a driver in office dynamics than intellectual ability or book smarts.
In his follow-up book to the highly successful The Dentist Who Gets It...Endodontist, coach and business owner, Dr. Steven Hymovitch, offers a practical, play-by-play guide to assessing, building and keeping an emotionally intelligent dental practice that is a pleasure for employees and patients. Gain new skills sets that improve individual and group emotional intelligence at work and in life:
- Acquire tools to avoid getting pulled into office drama and how to rise above
- Develop healthy techniques to work with difficult personality types
- Recognize negative repeating patterns and stay off the crazy train
- Stay clear of emotional sabotage and games in the workplace
- Motivate emotionally intelligent conversations and connections
- Maintain good relationships, communicate clearly, inspire and influence others, work well in a team, and manage conflict
- Reduce unnecessary stress for yourself, colleagues and patients
- Learn interview tips and assessment tools, guide dialogue and probing questions that can help you quickly assess the EI of future employees
- Utilize your emotional intelligence skills to turn a patient into a referral source
Welcome to The Emotionally Intelligent Dental Practice. Whether you're a one-office practice or expanding to multiple locations or markets, this insightful book will help you go beyond academics to build a thriving and enjoyable culture for employees and patients.