Which? has advised unhappy customers to shop around for better service, value for money and more reliable connections ahead of price hikes coming into effect next month, after the “big four” all featured in the bottom half of the consumer group’ poll.
Virgin Media achieved a customer score of 60 per cent, sending it to the bottom of the table alongside Now Broadband.
Virgin Media customers face an increase of £3.50 a month - adding £42 a year to their bill - from April, while the company is also being investigated by Ofcom for its complaints-handling and the difficulties faced by customers when cancelling contracts.
Now Broadband fared particularly poorly for connection speed and ease of contact.
BT, Sky and TalkTalk received scores of 64 per cent, 62 per cent and 61 per cent respectively.
Zen Internet, which is not imposing mid-contract price hikes, earned the highest ratings...
Virgin Media achieved a customer score of 60 per cent, sending it to the bottom of the table alongside Now Broadband.
Virgin Media customers face an increase of £3.50 a month - adding £42 a year to their bill - from April, while the company is also being investigated by Ofcom for its complaints-handling and the difficulties faced by customers when cancelling contracts.
Now Broadband fared particularly poorly for connection speed and ease of contact.
BT, Sky and TalkTalk received scores of 64 per cent, 62 per cent and 61 per cent respectively.
Zen Internet, which is not imposing mid-contract price hikes, earned the highest ratings...
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Daily Record (Digital) - 1 Issue, March 21, 2025