The Competition and Markets Authority said it will examine whether Google is using its position in the market to stifle innovation and block rivals. The regulator said it will look in particular at Google's role in shaping the development of new artificial services and interfaces such as “answer engines,” in ways that “limit the competitive constraint they impose on Google Search.”
Al-powered chatbots have become increasingly popular with internet users looking for information online. Google last year retooled its search engine so that it now frequently favors responses crafted by artificial intelligence over website links.
Google said in a statement that it “will continue to engage constructively with the CMA to ensure that new rules benefit all types of websites, and still allow people in the U.K. to benefit from helpful and cutting-edge services.”
Al’s potential to transform online search services means fair competition is important, said Sarah Cardell, the U.K. regulator’s chief executive.
“It’s our job to ensure people get the full benefit of choice and innovation in search services and get a fair deal — for example in how their data is collected and stored,” Cardell said in a statement. “And for businesses, whether you are a rival search engine, an advertiser or a news organisation, we want to ensure there is a level playing field for all businesses, large and small, to succeed.”
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The CMA will also look into concerns about “exploitative conduct” by Google, including its practice of collecting vast amounts of consumer data without informed consent, and its use of content by w...