Architecting ITSM: A Reference of Configuration Items and Building Blocks for a Comprehensive IT Service Management Infrastructure Paperback $24.95
Servicing ITSM: A Handbook of Service Descriptions for It Service Managers and a Means for Building Them Paperback $24.95
Implementing Itsm: From Silos to Services: Transforming the It Organization to an It Service Management Valued Partner Paperback $40.00
