Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People Hardcover $27.00
When Fish Fly: Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market Hardcover $32.00
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Hardcover $33.00
