Built to Win: Designing a Customer-Centric Culture That Drives Value for Your Business Paperback $19.99
Customer Understanding: Three Ways to Put the "Customer" in Customer Experience (and at the Heart of Your Business) Paperback $29.99
Classic Short Story Collection: Charles Dickens, Leo Tolstoy, Fyodor Dostoyevsky, Franz Kafka, Jack London, and Oscar Wilde Paperback $7.28
