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Service Design for Business: A Practical Guide to Optimizing the Customer Experience Subscription

Service Design for Business: A Practical Guide to Optimizing the Customer Experience

Hardcover

$28.00

Personalized: Customer Strategy in the Age of AI Subscription

Personalized: Customer Strategy in the Age of AI

Hardcover

$32.00

The Customer Excellence Enterprise: A Playbook for Creating Customers for Life Subscription

The Customer Excellence Enterprise: A Playbook for Creating Customers for Life

Hardcover

$28.00

The Harvard Business Review Sales Management Handbook: How to Lead High-Performing Sales Teams Subscription

The Harvard Business Review Sales Management Handbook: How to Lead High-Performing Sales Teams

Paperback

$29.99

The Good, The Bad, and The Emoji: Mastering the Art of Review Data Subscription

The Good, The Bad, and The Emoji: Mastering the Art of Review Data

Paperback

$28.99

Legendary Service: The Key Is to Care Subscription

Legendary Service: The Key Is to Care

Hardcover

$24.00

Legendeering: The Brand-New (But Tried and True) Video Communication Strategy to Humanize Your Business

Paperback

$22.99

The Zappos Experience: 5 Principles to Inspire, Engage, and Wow Subscription

The Zappos Experience: 5 Principles to Inspire, Engage, and Wow

Hardcover

$40.00

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization Subscription

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

Paperback

$19.99

Service Innovation: How to Go from Customer Needs to Breakthrough Services Subscription

Service Innovation: How to Go from Customer Needs to Breakthrough Services

Hardcover

$42.00

An Introduction to Service Design: Designing the Invisible Subscription

An Introduction to Service Design: Designing the Invisible

Paperback

$51.95

Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue Subscription

Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

Hardcover

$32.00

Checking In: Hospitality-Driven Thinking, Business, and You Subscription

Checking In: Hospitality-Driven Thinking, Business, and You

Paperback

$20.95

Jobs to Be Done: A Roadmap for Customer-Centered Innovation Subscription

Jobs to Be Done: A Roadmap for Customer-Centered Innovation

Paperback

$19.99

CX-PRO - Beyond the Basics: Advanced Insights for Customer Experience Professionals Subscription

CX-PRO - Beyond the Basics: Advanced Insights for Customer Experience Professionals

Paperback

$24.99

Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service Subscription

Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service

Paperback

$14.95

Today is the Perfect Day to Improve Customer Experiences!: Understanding how customer experiences go wrong, so yours can go right! Subscription

Today is the Perfect Day to Improve Customer Experiences!: Understanding how customer experiences go wrong, so yours can go right!

Paperback

$19.99

Do B2B Better: Drive Growth Through Game-Changing Customer Experience Subscription

Do B2B Better: Drive Growth Through Game-Changing Customer Experience

Paperback

$18.99

Next Generation Customer Experience: How Companies Like ServiceNow, Netflix and Intuit are Creating Next-Generation CX Now Subscription

Next Generation Customer Experience: How Companies Like ServiceNow, Netflix and Intuit are Creating Next-Generation CX Now

Paperback

$17.99

The Power of Customer Experience: 5 Elements To Make An Impact Subscription

The Power of Customer Experience: 5 Elements To Make An Impact

Paperback

$16.99

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