The Week United Kingdom (Digital)

The Week United Kingdom (Digital)

1 Issue, V. 1236

Am I ill, Alexa?

Amazon’s Alexa has been recruited by NHS England. Under a partnership agreement unveiled this week, the digital voice assistant will in future automatically scan NHS websites when asked questions related to health matters, such as, “What are the symptoms of chicken pox?” and, “How can I get rid of dandruff?”. The Government hopes that if Alexa can offer reliable advice, it will reduce the number of people who make unnecessary GP appointments. Some 50 million consultations a year are deemed unnecessary, booked to deal with issues such as colds and travel sickness, and these put huge pressure on limited resources. However, concerns have been raised over people relying too heavily on Alexa, which hasn’t the capacity to make difficult distinctions between, say, symptoms of minor illnesses and minor symptoms of…
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The Week United Kingdom (Digital) - 1 Issue, V. 1236

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