AS PEOPLE SLOWLY return to some form of hybrid workplace, bonds that tie them to one another must be rebuilt. Over the past 18 months, most organizations have experienced some degree of fracturing as social connections and cultural cohesion have been strained. The challenges of remote work, the dramatic uncertainty, the clumsy process of figuring out what returning to the office could look like, and the mass exodus of workers fed up with cultures that make them feel devalued have all served to threaten a sense of community. On top of all that, most of our remote work interactions have been with our immediate colleagues and focused largely on the tasks at hand—research from Microsoft suggests that cross-functional collaboration went down by 25% as interactions within groups increased during the…
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Harvard Business Review Special Issues (Digital) - 1 Issue, Fall 2022