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Canadian Business May 4th, 2023 Digital Back Issue Cover

Canadian Business Spring 2023 (Digital)

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20 Articles

Sarah Treleaven Treleaven is a Halifax-based writer on the grifter and scammer beat. For this issue’s cover story, “Hack Job” (p. 38), she dives deep into the dark web and retraces the steps of Canada’s most prolific cyberpirate. “The most surprising part was just how organized the world of ransomware is,” she says. “I thought it would be the wild west—but that is not how it operates.” Julia Dufossé Dufossé is an artist based in Austin, Tex., who specializes in surreal and atmospheric illustrations. She created the artwork for “Pipe Dreams” (p. 30), about Toronto company TransPod’s ambitious plans to build Canada’s hyperloop train network. “The mood is very futuristic—it’s like we’re in the ’60s picturing what it would be like to travel in a tube.” Katie Heindl Toronto-based Heindl…

Full Speed Ahead

“Dear readers, As we welcome the arrival of spring, it is my pleasure to present to you the Spring 2023 issue of Canadian Business magazine. Our team has been hard at work curating a selection of articles and features that we believe will inform and inspire our readers.” Thus began the AI-produced editor’s letter delivered to me within seconds of entering a prompt into ChatGPT’s web app. The note in its entirety was so vague that it didn’t actually convey anything. Still, it was impossible not to marvel at how quickly this generative AI could complete my work. The past couple of months have seen vast advances in the large language models that power platforms like ChatGPT, and now employers are using it to write job descriptions, and your friends…

Full Speed Ahead

Training Ground

“We’re thoughtfully innovating to make sure everyone with a period has access to products”—CARINNE CHAMBERS-SAINI, PAGE 12 In 2020, more than half of the internships in the U.S. were cancelled, according to a Glassdoor estimate. Expecting an economic downturn, employers cited safety and budget concerns. Now that we’re through peak pandemic times and many companies have reinstated internships, how have these programs changed? And are they still worth it—for both employers and interns? Sarah Tatsis, former BlackBerry intern and its current SVP of IVY platform development, and Ana Rita Morais, chair of George Brown College’s School of Design and creator of the database Pay Design Interns, weigh in on what employers should know about designing a modern internship program. “Internships are still the best way for students to get a…

Training Ground

A New Sole Purpose

When your goal is to make the world a better place, every interaction is an opportunity to create change. Just ask Christal Earle, founder of the sustainable footwear brand Brave Soles. Since 2005, Earle had been living and working with migrant workers at a landfill on the northern coast of the Dominican Republic. More than a decade later, a chance encounter sparked a truly impactful idea, for the environment and the health of the community. “One day my neighbour came out of her apartment and she was wearing these cute sandals [with soles made from tires],” Earle recalls. “I was like, ‘Oh, I love your shoes,’ and then it hit me like a lightning bolt.” The risks associated with discarded tires During her time in the Dominican Republic, Earle became…

A New Sole Purpose

When my mom got her period in the 1960s, pads still had belts and pins. She dreamed of a product that was simpler to use and less wasteful—but she didn’t find it until 1992, when she was reading a health magazine and saw a tiny ad for a menstrual cup. She ordered one for herself and one for me—I was 14 at the time. It was called The Keeper, and it looked like a mini toilet plunger and was made from hard brown rubber. My mom started selling them in her jewellery store in Waterloo, Ont., and in 1997 sold her business to become a full-time distributor for The Keeper. By the time I graduated from the business program at Wilfrid Laurier University in 2001, my mom and I had…

FIVE THINGS SHE LOVES

01 The Mindvalley Show With Vishen Mindset and health are important for success, so I’m always looking for ways to be the best version of myself. This podcast is world-class. 02 Tools of Titans My bookshelf is overflowing. Currently, I’m reading this book by Tim Ferriss. I love learning all the tactics and habits of leaders and icons around the world. 03 Skiing I recently got back into skiing after a 20-year hiatus, and I love it so much. Going skiing with my family in Quebec is a great way to spend quality time with them. 04 Celery juice I don’t drink coffee. I start each day with lemon water and use my high-speed blender and Omega juicer to make pure celery juice, which has been a powerful tool on…

FIVE THINGS SHE LOVES

Until recently, Toronto’s Queen’s Quay waterfront was a dead zone of dining options, anchored by the Westin Harbour Castle’s turret-like revolving restaurant and haunted by the ghost of Captain John’s, the floating banquet hall in a derelict ship that closed in 2008. But revitalization efforts have ushered in the likes of Aburi-owned Miku and Michelin-starred Don Alfonso 1890, making the quiet stretch along Lake Ontario an enticing arena for exciting new culinary players—which now includes the NBA’s first-ever Courtside Restaurant. Spearheaded by the NBA’s branded attractions arm and operated by Toronto’s Urban Dining Group (the company behind Hey Lucy and Gabby’s restaurants), the project has been in the works since 2018. The 930-square-metre eatery opened in April and hopes to attract hoop heads, tourists and locals alike with its varied…

Canadians use about 15 billion plastic grocery bags annually. But since the federal government announced a ban on the sale of single-use plastics like cutlery, straws and checkout bags, effective as of December 30 this year, grocers have begun to replace their thin plastic bags with thicker, reusable ones. Sobeys Inc. (which owns and operates Sobeys, FreshCo and Foodland) reports that the company pre-emptively eliminated 800 million single-use plastic bags in 2019 by providing a reusable option at checkouts. In a press release earlier this year, Loblaw (which includes Loblaws, Real Canadian Superstore and No Frills) claimed it has diverted 13 billion plastic bags from landfills to date in its efforts to shift to reusable bags. Such bags cost the customer anywhere from $0.25 to $5. The most common replacement…

Sixty-three percent of Canadians are gardeners, and we spend, collectively, about $5.81 billion a year on plants and lawn and garden products and equipment. When it comes to becoming a successful plant parent, patience and experience are important—but so is having the right gear to simplify the process where possible. Here are 10 of the most stylish, smartly designed and high-tech gardening supplies on the market. 1. Flexzilla Garden Hose Made from a lightweight polymer that’s drinking-water safe, this terracotta-coloured hose doubles as backyard decor. $91, amazon.ca 2. Umbra Quench Watering Can This rust-proof watering can’s 360-degree handle makes it easy to grip from any angle. $60, umbra.com 3. Plasticana Gardana Clog Plasticana’s waterproof gardening shoes are made in France from fully recyclable hemp plastic. $78,drakegeneralstore.ca 4. La Crosse Wifi…

The rattle of dice, arguments over rules and game pieces, the elated cry of the winner—it’s all part of the board-game experience. But we’re not playing your grandmother’s version of Monopoly anymore. Role-playing games, such as Dungeons & Dragons, and smartphone board games, like Alchemists, have modernized the category, and experts say the industry is in its golden age—a period of popularity not seen since the 1980s. The global board-game market is expected to grow by 11.5 per cent in the next four years, reaching a value of US$26.68 billion, according to market-research company IMARC Group. We charted the ups and downs of the industry and asked experts where they think it is going next. ↑ High 3100 BCE HISTORY’S OLDEST BOARD-GAME PIECES DATE BACK TO THE BRONZE AGE Archaeologist…

ELEMENTS OF STYLE

Montreal-based retailer SSENSE has a global following not just for its curated selection of streetwear and luxury fashion but also for its distinct point of view—cool, confident and cutting edge. It’s an unmistakable vibe that’s consistent at all touch points: on its clutter-free website and app, at its David Chipperfield-designed flagship store in Old Montreal and in its unassuming corporate headquarters in the Garment District. “Our office is very understated, which is a lot of what we’re about,” says chief people officer Julie Forman. An early adopter of a less-is-more aesthetic, SSENSE fashioned its open-concept space in a brutalist style. It was designed by local firm Atelier Barda, which created custom fixtures like concrete Chabanel chairs that sit amid dozens of tropical plants in black resin planters. You won’t find…

ELEMENTS OF STYLE

CB INNOVATION AWARDS 2023

On April 6, Canadian Business hosted the first annual CB Innovation Awards luncheon, welcoming 150 guests at the Toronto Region Board of Trade’s new downtown office and event space over-looking the Toronto waterfront. Bringing together Canada’s senior business leaders and emerging entrepreneurs for exclusive networking, enlightening panel discussions and an awards presentation, the event was supported by signature sponsor BMO Financial Group, thought-leadership partner Google Canada and patron-table supporters Amazon Canada, the TMX, Uber Canada, UHN Foundation, Air Canada, the DMZ, Incepta Solutions, RBC Mydoh, MinervaAI and Microsoft Canada. Following a welcome reception and VIP networking session, the main event kicked off with a fireside chat between Pinterest’s Kristie Painting and executive Trinh Tham, who discussed the importance of authenticity and vulnerability when leading an organization through change. Attendees were…

CB INNOVATION AWARDS 2023

IN 1904, A STUDENT AT WORCESTER POLYTECHNIC INSTITUTE NAMED ROBERT GODDARD WROTE A PAPER ON THE SUBJECT OF “TRAVELLING IN 1950.” UNDER THE SPELL OF SCI-FI WRITERS LIKE H. G. WELLS, GODDARD HAD LONG BEEN FASCINATED BY THE IDEA OF SPACE TRAVEL, BUT IN THIS PAPER, HE PROPOSED SOMETHING BOTH EARTHBOUND AND OTHERWORLDLY: A STEEL VACUUM TUBE IN WHICH PASSENGERS COULD BE ZIPPED AROUND AT IMPOSSIBLY HIGH SPEEDS IN SMALL VEHICLES. Thrust, Goddard argued, can occur in a vacuum; the vehicles would be driven by the attraction and repulsion of electromagnets. At a moment when cars were just in the ascendant and commercial jet travel still decades away, it seemed like an outlandish—even magical—idea. But Goddard believed that once it came to fruition, it would be “the fastest possible travel…

ON A FRIDAY NIGHT in August 2020, Arthur Keech was working late from his home office in Vancouver. Keech is an IT manager for Amacon, a large real estate developer. He had only been in the role for about seven months when he received a curious note from one of his colleagues: They had tried to open a network file but couldn’t. Keech figured it was an error—someone had screwed up a file name. But when he went to log into the company’s operating system, he couldn’t. “That’s weird,” he thought. He used a different login and managed to gain access, but he only needed to take one look to realize he had a big problem. Keech immediately noticed that all of the file extensions had been changed from the…

THE CB INNOVATION AWARDS

→ If entrepreneurs have learned one lesson in the past year, it’s that business as usual doesn’t cut it in a world destabilized by a pandemic, a global refugee emergency, a climate crisis and the war in Ukraine. Survival requires new ideas. New ideas to fix broken supply chains. New ideas to prevent—and ideally reverse—environmental damage. New ideas to make businesses smarter, more sustainable and better at anticipating customer needs. New ideas that create a better world. Canadian Business, supported by the research team at the Brookfield Institute for Innovation + Entrepreneurship, is celebrating companies that excel at innovation. We analyzed data on businesses with Canadian headquarters that are leaders in their field and—most importantly—prioritize practices that are sustainable, equitable and inclusive. From that list, our panel of judges selected…

THE CB INNOVATION AWARDS

How to Give Staff Unlimited Paid Time Off

During the pandemic, Miovision introduced paid “Mio-days,” an extra day off work on top of every three-day long weekend. This means that the company, which is based in Kitchener, Ont., and creates tech that helps cities track and analyze traffic data, gives staff up to 10 additional days off per year. And that’s on top of Miovision’s progressive vacation policy: In 2016, it instituted unlimited paid time off for staff, which Jill Jutzi, VP of people and culture, says is a reflection of the company’s core value of empowering team members. “It not only helps keep our workforce happy and motivated but also gives us an edge in attracting and retaining talent,” she says. Employees must take at least three weeks off each year, but there’s no maximum amount. That…

How to Give Staff Unlimited Paid Time Off

HOW TO LAUNCH A BUSINESS NEWSLETTER

In the fall of 2021, Devin Friedman, editor-in-chief of Wealthsimple’s magazine, met with the fintech company’s co-founder Rudy Adler to talk about starting a newsletter. Friedman wanted to create educational, newsworthy and entertaining content for both readers who are knowledgeable about finance and those with less experience. “The better people understand what they should be doing with their money, the better the company’s going to do,” Friedman says. “We saw the newsletter as a way to keep in communication with our clients and hopefully reach a new group too.” The newsletter would curate content from around the web for subscribers and package stories about the financial news of the week so readers wouldn’t have to hunt around online. Developing the newsletter happened quickly. One of Wealthsimple’s mottoes is “ship it,…

HOW TO LAUNCH A BUSINESS NEWSLETTER

How to Encourage Employees to Return to the Office

Intelliware is a software-development company based in Toronto that builds digital solutions and online platforms—apps and websites—for major institutions, including Canada’s banks. Prior to the pandemic, Intelliware had roughly 100 employees, 65 per cent of whom worked in the office every day. The rest worked off-site with clients. The company’s HQ is downtown near the entertainment district in a 120-year-old brick-and-beam building that was previously occupied by a jeweller and diamond cutter. Intelliware leases three floors, including the basement. To make coming to the office attractive, Intelliware kept a fully stocked snack station with chips, chocolate and fruit, served a hot breakfast once a week, hosted after-work drinks monthly and arranged group activities, like going to the CN Tower, at least once every six weeks. That all changed when the…

How to Encourage Employees to Return to the Office

HOW TO PITCH TO INVESTORS

In 2010, Sam Pillar and Forrest Zeisler met at an Edmonton coffee shop. They got talking and learned they were both computer scientists with an interest in helping small businesses. Zeisler had a friend at a local painting company that needed help organizing paperwork. Seeing the market potential, Pillar and Zeisler founded Jobber, a software platform that helps small home-services businesses—plumbers, electricians, landscapers—manage and automate administrative tasks. They bootstrapped the company with small investments from family and took on some credit card debt. Pillar entered a pitch competition through Alberta tech conference AccelerateAB and presented how Jobber worked and what problem it solved to potential investors. He came first, winning a trip to a start-up conference in Kelowna, B.C. The experience led to follow-up meetings with investors, resulting in a…

HOW TO PITCH TO INVESTORS

Goodbye to… Summer Fridays

Blistering temperatures will soon be here, and with the change of weather comes excessively-air-conditioned offices, overpriced iced coffees and Summer Fridays, the weekly full or partial days off that for several years now have been a seasonal custom for many workplaces. While nearly nine in 10 employees say they appreciate the gesture, in practice almost two-thirds say that they’ve been too busy to take advantage of it in years past. And as the most progressive organizations move toward permanent four-day workweeks, the concept of a limited-time-only version seems…kind of lame? Research shows that a year-round four-day workweek often improves productivity and promotes better work-life balance. And 15 per cent of participants in the world’s largest four-day-workweek trial concurred that no amount of money would convince them to clock a standard…

Goodbye to… Summer Fridays

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