Technological transformation

NEW TECHNOLOGICAL solutions from AI to wifi connectivity (see feature on page 68) will continue to revolutionise the travel experience in 2025, with the customer as the ultimate winner. How will this manifest in airport lounges? In terms of backend operations, new Priority Pass Lounge Management Systems (LMS) will enhance the guest experience while streamlining capacity management, featuring pre-book capabilities, digital wait-lists, and real-time flight tracking. Lounges will also be able to manage services such as massages, showers, and co-working spaces. At the other end of the scale, robot waiters are now serving drinks at the Hacienda Santa Lucia by The Grand Lounge Elite in Felipe Angeles International Airport, Mexico – winner of the Priority Pass 2024 Pioneer of the Year Award. These machine assistants have also made their way…

You're reading a preview of

Business Traveller Asia-Pacific Edition (Digital) - 1 Issue, January - February 2025

DiscountMags is a licensed distributor (not a publisher) of the above content and Publication through Zinio LLC. Accordingly, we have no editorial control over the Publications. Any opinions, advice, statements, services, offers or other information or content expressed or made available by third parties, including those made in Publications offered on our website, are those of the respective author(s) or publisher(s) and not of DiscountMags. DiscountMags does not guarantee the accuracy, completeness, truthfulness, or usefulness of all or any portion of any publication or any services or offers made by third parties, nor will we be liable for any loss or damage caused by your reliance on information contained in any Publication, or your use of services offered, or your acceptance of any offers made through the Service or the Publications. For content removal requests, please contact Zinio.