Knowing the Way

The free version of FreeScout offers all the features of a powerful and flexible help desk environment and can be adapted to your requirements with commercial add-ons.

Holger Reibold

FreeScout [1] is a comparatively young project and has only been under development for four years. The website does not reveal who exactly is behind the project. But GitHub at least explains the objective: The developers see FreeScout as a help desk and shared mailbox application and as a direct competitor to established tools such as Zendesk and Help Scout. Open Source with Add-On Modules FreeScout is based on PHP and MySQL and features an intuitive user interface. In terms of functionality, however, the software attempts a balancing act between a diverse feature set and free availability of standard features. As you would expect of any professional help desk environment, FreeScout maps typical support structures to first, second, and third levels. A help desk system is always going to be…

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ADMIN Network & Security (Digital) - 1 Issue, July/August 2023

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